If you're having trouble accessing the ordering portal, the most common fix is resetting your password and saving the correct login page for future use. Follow the guidance below to quickly restore access to your account.
How do I reset my password?
If you cannot log in to the ordering portal, we recommend using the “Forgot Password” option on the login page.
To reset your password:
Go to the ordering portal login page.
Click “Forgot Password.”
Follow the prompts to create a new password and regain access to your account.
Once the reset is complete, you should be able to log in normally.
What URL should I save for the ordering portal?
After successfully logging in, we strongly recommend saving the following URL as your main login page: shop.goinfusive.com
Saving this page will allow you to log in directly to the ordering portal in the future without needing to reset your password again.
Why am I being asked to create a new password every time I log in?
This usually happens if the incorrect link is saved.
If you bookmark or save the password reset link instead of the main login page, the system will prompt you to create a new password every time you visit that link.
To avoid this issue, make sure you bookmark the correct portal URL: shop.goinfusive.com
What should I do if I still can’t log in?
If you’ve tried resetting your password and confirmed you’re using the correct login URL but are still having trouble accessing your account, please contact our team for assistance.
We’ll be happy to help you get back into the portal.
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