Ticket form rules

Do not delete this article. It holds the ticket form rules for the support portal. Edit them with the Form Rules Builder app, or carefully by hand between the two markers.

FORM_RULES_START

{
  "rules": [
    {
      "when": "cf_main_category",
      "is": "503a Support",
      "show": ["cf_503a_support"]
    },
    {
      "when": "cf_main_category",
      "is": "Software Support",
      "show": ["cf_software_support"]
    },
    {
      "when": "cf_main_category",
      "is": "503b Support",
      "show": ["cf_503b_onboarding_support"]
    },
    {
      "when": "cf_main_category",
      "is": "Order Support",
      "show": ["cf_orderquote_concerns"]
    },
    {
      "when": "cf_main_category",
      "is": "Billing Inquries",
      "show": ["cf_name_of_clinic829744", "cf_order_number516163", "cf_name_of_product", "cf_vendor870852"]
    },
    {
      "when": "cf_main_category",
      "is": "General",
      "show": ["cf_general_inquiries"]
    },
    {
      "when": "cf_503a_support",
      "is": "503a Onboarding Related",
      "show": ["cf_503a_onboarding_related"]
    },
    {
      "when": "cf_503a_support",
      "is": "503a Portal/Product Related",
      "show": ["cf_503a_portalproduct_related"]
    },
    {
      "when": "cf_503a_onboarding_related",
      "is": ["I need help onboarding to 503a", "General"],
      "show": ["cf_name_of_clinic829744"]
    },
    {
      "when": "cf_503a_portalproduct_related",
      "is": ["Order status / issue", "Something is missing or broken in my order"],
      "show": ["cf_order_number516163", "cf_name_of_clinic829744", "cf_vendor870852"]
    },
    {
      "when": "cf_503a_portalproduct_related",
      "is": ["How do I navigate the 503A ordering portal?", "I can't log into my 503a portal", "I need to add another user to my 503a ordering portal", "Inquiry about pricing for 503a", "General"],
      "show": ["cf_name_of_clinic829744"]
    },
    {
      "when": "cf_software_support",
      "is": "Software Onboarding Related",
      "show": ["cf_software_onboarding_related"]
    },
    {
      "when": "cf_software_support",
      "is": "Software Portal Related",
      "show": ["cf_software_portal_related"]
    },
    {
      "when": "cf_software_onboarding_related",
      "is": ["I need Infusive Software training", "General"],
      "show": ["cf_name_of_clinic829744"]
    },
    {
      "when": "cf_software_portal_related",
      "is": "Infusive Software",
      "show": ["cf_infusive_software"]
    },
    {
      "when": "cf_software_portal_related",
      "is": "Infusive Ordering Portal",
      "show": ["cf_infusive_ordering_portal"]
    },
    {
      "when": ["cf_infusive_software", "cf_infusive_ordering_portal"],
      "is": ["I can't login to my software portal", "I'm getting an error message", "General"],
      "show": ["cf_name_of_clinic829744"]
    },
    {
      "when": ["cf_infusive_software", "cf_infusive_ordering_portal"],
      "is": "I need to add another user to my Software portal",
      "show": ["cf_name_of_clinic829744", "cf_new_user_full_name", "cf_new_user_email_address"]
    },
    {
      "when": "cf_503b_onboarding_support",
      "is": "503b Onboarding Related",
      "show": ["cf_503b_onboarding_related"]
    },
    {
      "when": "cf_503b_onboarding_support",
      "is": "503b Portal Related",
      "show": ["cf_503b_portal_related"]
    },
    {
      "when": "cf_503b_onboarding_related",
      "is": ["Where am I with onboarding for 503b", "Has my medical provider signed the Olympia 2 Factor Authentication?", "General"],
      "show": ["cf_name_of_clinic829744"]
    },
    {
      "when": "cf_503b_portal_related",
      "is": "I can’t see certain products",
      "show": ["cf_name_of_clinic829744", "cf_name_of_product", "cf_vendor870852"]
    },
    {
      "when": ["cf_503b_portal_related", "cf_equipment", "cf_503b_pharmacy_eg_olympia_empower", "cf_supplies_eg_mckesson_hemasource_mcguff", "cf_other"],
      "is": "General",
      "show": ["cf_name_of_clinic829744"]
    },
    {
      "when": "cf_orderquote_concerns",
      "is": "Equipment",
      "show": ["cf_equipment"]
    },
    {
      "when": "cf_orderquote_concerns",
      "is": "503b Pharmacy (e.g. Olympia, Empower)",
      "show": ["cf_503b_pharmacy_eg_olympia_empower"]
    },
    {
      "when": "cf_orderquote_concerns",
      "is": "Supplies (e.g. McKesson, HemaSource, McGuff)",
      "show": ["cf_supplies_eg_mckesson_hemasource_mcguff"]
    },
    {
      "when": "cf_orderquote_concerns",
      "is": "Other",
      "show": ["cf_other"]
    },
    {
      "when": "cf_equipment",
      "is": ["Something is missing/broken in my order", "i'd like to make a return", "Looking for an update on tracking for my order", "Can i get an update on a backordered item", "Has my order shipped?"],
      "show": ["cf_name_of_clinic829744", "cf_order_number516163", "cf_name_of_product", "cf_vendor870852"]
    },
    {
      "when": ["cf_equipment", "cf_503b_pharmacy_eg_olympia_empower", "cf_supplies_eg_mckesson_hemasource_mcguff", "cf_other"],
      "is": "What is the status of my order?",
      "show": ["cf_name_of_clinic829744", "cf_vendor870852"]
    },
    {
      "when": ["cf_503b_pharmacy_eg_olympia_empower", "cf_supplies_eg_mckesson_hemasource_mcguff", "cf_other"],
      "is": ["Something is missing/broken in my order", "i'd like to mae a return", "Looking for an update on tracking for my order", "Can i get an update on a backordered item", "Has my order shipped?"],
      "show": ["cf_name_of_clinic829744", "cf_order_number516163", "cf_name_of_product", "cf_vendor870852"]
    },
    {
      "when": "cf_general_inquiries",
      "is": ["I'm interested in adding a new product", "I'm interested in another Infusive offering", "I'm interested in equipment", "I need to change my provider", "I need to change my address"],
      "show": ["cf_name_of_clinic829744"]
    }
  ],
  "required": ["cf_name_of_clinic829744", "cf_order_number516163", "cf_name_of_product", "cf_vendor870852", "cf_new_user_full_name", "cf_new_user_email_address"],
  "messages": {
    "cf_vendor870852": "Please select a vendor."
  },
  "alwaysHide": ["cf_billing_inquries"]
}

FORM_RULES_END